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HP HP2-I14 Exam Syllabus Topics:

HP Selling HP Supplies 2020 Sample Questions:

1. A potential customer has a reputation for being a strong leader in sustainability in their industry. How should you position Original HP toner cartridges for this customer? (Select two.)

A) Use a search engine to show how other HP customers have maintained their sustainability service levels.
B) Explain how HP calculates the amount of recyclable metal content in Original HP toner cartridges to determine the percentage of total recycled content.
C) Explain that 100% of Original HP toner cartridges contain between 5-45% post-consumer or post-industrial recycled content.
D) Original HP cartridges never go into landfills when recycled through the HP Planet Partners programs.

2. A customer experiencing rapid growth is extending its hours of operation to keep up with demand. Because budget for supplies is limited, the customer plans to buy non-HP ink and toner supplies. What should you tell this customer about the benefits of using Original HP supplies? (Select two.)

A) Non-HP supplies are not recyclable and are costly to dispose of properly.
B) Original HP supplies help reduce service calls, minimizing printer downtime.
C) Original HP supplies work the first time, every time.
D) Non-HP supplies are usually counterfeit and buyers can be subject to fines.
E) Original HP supplies are less expensive than non-HP cartridges when bought in bulk.

3. A customer has been buying non-HP supplies because they believe they are more affordable. Which hidden costs of non-HP supplies should this customer be aware of?

A) Inability to refill non-HP cartridges
B) wasted ink and printer downtime
C) compatibility Issues with standard papers
D) ink colors that fade over time

4. Which HP team educates partners on the correct use of HP's funds and rebates, checks for signs of Improper trade?

A) Anti-Counterfeiting and Fraud (ACF)
B) Product Security Response Team (PSRT)
C) Compliance and Risk Management (CoRM)
D) Customer Delivery Inspection (COI)

Solutions: