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Apple SUP-2026 Exam Syllabus Topics:

Section	Objectives
Mac Fundamentals	- User accounts and permissions - macOS basics and system configuration - Mac hardware and troubleshooting
Apple Account and iCloud	- Apple Account management - iCloud services and data synchronization
Privacy, Security, and Sharing	- Privacy settings and user data protection - Apple security technologies - Sharing and collaboration features
iPhone and iPad Fundamentals	- Apple device hardware and accessories - iOS and iPadOS features and management - Device setup and configuration
Backing Up and Restoring	- Restoring Apple devices and user data - Backup methods including iCloud and Time Machine
Recovery and System Diagnostics	- Startup and recovery options - System troubleshooting and diagnostics tools
Device Management and Networking	- Network configuration and troubleshooting - Supporting Apple devices in organizations - Mobile Device Management (MDM)

Apple Device Support Sample Questions:

1. A user can't open an app on their iPhone. Which two methods help them open the app? (Select two.)

A) Force the app to close and reopen.
B) Delete the app, then redownload it.
C) Tap and hold the app, then choose Relaunch from the shortcut menu.
D) Correct errors in Settings > Apps > [app name].
E) Edit Location Access settings for the app.

2. How many incorrect password attempts does a Managed Apple ID allow before you're locked out of the account?

A) Ten
B) Seven
C) Five
D) Three

3. Drag and Drop Question
Match the Apple Configurator actions on the left to the descriptions on the right by dragging the responses to the correct target areas. Responses may be used once, more than once, or not at all.

4. Use this image to answer the question.
Which iPad model is compatible with Apple Pencil (2nd generation)?

A)

B)

C)

D)

5. Your supervised iPhone has automatic software updates turned off. However, you notice that the device's software was updated overnight. Why was the iPhone software updated?

A) The device is signed in to a Managed Apple Account.
B) The software update is controlled by device management.
C) The device is enrolled and managed through User Enrollment.
D) The software update included an emergency fix with a settings override.

Solutions:

Question # 1
Answer: A,B

Question # 2
Answer: D

Question # 3
Answer: Only visible for members

Question # 4
Answer: B

Question # 5
Answer: B