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Salesforce Salesforce-Associate Exam Syllabus Topics:
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NEW QUESTION 56
Get Cloud Consulting (GCC) currently uses separate platform for marketing sals, commerce, service, and information technology. As GCC continues to grow, it decides to move all departments onto Salesforce.
What would provide GCC the most benefit by mobing to the Salesforce Platform?
- A. Salesforce provides a complete view of a company's customers on one unified platform.
- B. Salesforce increases security by only requiring employees to remember one password.
- C. Salesforce saves companies money by eliminating the need to purchase licenses for multiple systems.
Answer: A
NEW QUESTION 57
A Salesforce associate wants to learn more about an app to see if it would be a good fir for a business need, but they are not a system administrator.
Where can they learn more about the app?
- A. Trailhead
- B. AppExchange
- C. Global Search
Answer: A
NEW QUESTION 58
Refer to the screenshot that shows the top portion of the Salesforce Service app with areas labeled A, B, and C.
Get Cloudy Consulting (GCC) offers sales and services consoles to meet the various needs of its end users?
Where should GCC' end users go to change to the Sales Console.
- A. App Launcher icon (Label A)
- B. A dropdown in the navigation bar (Label C)
- C. Search bar (Label b)
Answer: A
NEW QUESTION 59
A Salesforce associate wants to locate a record within the custom object called Shipment'.
What is the most efficient way to find a record within this object?
- A. Object Manager
- B. Global Search
- C. App Launcher
Answer: B
NEW QUESTION 60
A sales manager requests a report that shows total opportunity amounts grouped by:
* Small opportunities - Amount is less than $50,000.
* Medium opportunities - Amount is between $50,000 and 5100,000.
* Large opportunities - Amount is more than $100,000.
How should the Salesforce associate create a field to show the amount as described above?
- A. Create a bucket field off of Amount,
- B. Create a custom field in Setup.
- C. Create a formula field off of Amount.
Answer: A
NEW QUESTION 61
Which Salesforce role should help companies increase campaign effectiveness, reengage inactive customers, and grow their customer base?
- A. Consultant
- B. Designer
- C. Marketer
Answer: A
NEW QUESTION 62
Get Cloudy Consulting currently stores information about is customers and partners in the Account object. There are a few details specific to partners that are not applicable to customers.
What is the recommended way to display only the information application to each group?
- A. Create custom object called Partner and Customer
- B. Use Account for customers and create a custom object for partners.
- C. Create record types on Account called Partner and Customer
Answer: C
NEW QUESTION 63
A Salesforce associate has received a request to create new users for a group of new employees.
Where can the associate check the number of licenses available to be assigned to the new employees7
- A. User Management Settings
- B. Company Information
- C. Salesforce Help
Answer: B
NEW QUESTION 64
Get Cloudy Consulting (GCC) wants to ensure the Annual Revenue field is a positive amount and does not exceed $100.
What should GCC use to ensure to opportunities meet these standards?
- A. Assignment Rules
- B. Validation Rules
- C. Default Values
Answer: B
NEW QUESTION 65
Get Cloudy Consulting (GCC) plans to migrate from a legacy CRM system to Salesforce. GCC currently uses a dedicated single-tenant, on-premise system and wants to utilize a multi-tenant architecture like Salesforce uses.
What is one feature of multi-tenant architecture?
- A. Resources are limited to each tenant.
- B. Resources are shared and tenants can claim each other's resources.
- C. Resources are shared but tenants cannot claim each others resources.
Answer: B
NEW QUESTION 66
Get Cloudy Consulting (GCC) wants to customize its Sales application's Home tab with additional components.
Outside of the org, where should GCC' Salesforce associate go to collaborate with others on solutions that might resonate with GCC users?
- A. Search for modules in Trailhead.
- B. Ask a question In a Trailblazer Community Group.
- C. Explore documents In Help and Training.
Answer: B
NEW QUESTION 67
An online retail company uses Sales Cloud and Marketing Cloud. The company's Salesforce associate needs help while working in Marketing Cloud and wants to hear other Salesforce professionals' opinions. They would like to post a question that anyone around the globe who is familiar with Salesforce can answer.
Which resource should they use?
- A. Trailhead Academy
- B. Trailblazer Community
- C. Salesforce Help
Answer: B
NEW QUESTION 68
A Salesforce associate wants to filter a Lead report by a secondary industry field.
Who would the associate typically work with to get a new field added in their Salesforce org?
- A. Salesforce Administrator
- B. Salesforce Developer
- C. Salesforce Technical Architect
Answer: A
NEW QUESTION 69
Which tool creates a visual representation of objects and their relationships?
- A. Object Manager
- B. Schema Builder
- C. App Launcher
Answer: B
NEW QUESTION 70
Get Cloudy Consulting (GCC) provides consulting services to small and medium-sized business in the financial services space. GCC wants a solution for customer service where complaints can be logged through a web from and email.
Which Salesforce solution should GCC use?
- A. Commerce Cloud
- B. Experience Cloud
- C. Service cloud
Answer: C
NEW QUESTION 71
An employee at Get Cloudy Consulting recently changed their name. They received a new email address Where should these changes be updated?
- A. Contact Record page
- B. User Profile page
- C. User Record page from Setup
Answer: B
NEW QUESTION 72
Get Cloudy Consulting (GCC) has recently been onboarded as a Salesforce customer. GCC wants to enroll its in-house IT administration team in a Salesforce instructor-led training workshop.
Which resource provides virtual and in-person learning that should help the team accelerate their Salesforce knowledge?
- A. Trailhead Academy
- B. Trailhead Community
- C. Salesforce Help
Answer: B
NEW QUESTION 73
A Salesforce associate is creating a report that needs to show changes uin a value over a series of point in time.
Which type of chart should the associate add to this report to help visualize these changes?
- A. Donut
- B. Line
- C. Scatter
Answer: B
NEW QUESTION 74
Get Cloudy Consulting'^ dashboard shows all of the company's key performance indicators (KPls) in one view. The company's Salesforce associate is asked to add functionality that allows the dashboard to show all the same KPls for each of the regions.
How should the associate add this functionality?
- A. Create new dashboards for each region.
- B. Add a Region filter to the dashboard.
- C. Use an analytics package from the AppExchange.
Answer: B
NEW QUESTION 75
A Salesforce associate at Get Cloudy Consulting is working with a user to view multiple records and their related records on the same screen. Currently, the user uses multiple browser tabs.
Which app should the associate recommend for the user to view multiple records and their related records on one screen?
- A. Salesforce Dashboard
- B. Salesforce Lightning Console
- C. Salesforce Lightning Page
Answer: B
NEW QUESTION 76
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