Sep 03, 2021 Step by Step Guide to Prepare for ITILFND_V4 Exam BrainDumps
EXIN ITIL ITILFND_V4 Real Exam Questions and Answers FREE Updated on 2021
NEW QUESTION 45
Which dimension includes activities and workflows?
- A. Organizations and people
- B. Value streams and processes
- C. Information and technology
- D. Partners and suppliers
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION 46
When should the effectiveness of a problem workaround be assessed?
- A. Whenever the workaround becomes a known error
- B. Whenever the problem is prioritized
- C. Whenever the workaround is used
- D. Whenever the problem is resolved
Answer: C
NEW QUESTION 47
Which statement about the steps to fulfill a service request is CORRECT?
- A. They should include incident handling
- B. They should be brief and simple
- C. They should be complex and detailed
- D. They should be well-known and proven
Answer: D
NEW QUESTION 48
What is warranty?
- A. The amount of money spent on a specific activity or resource
- B. Assurance that a product or service will meet agreed requirements
- C. The functionality offered by a product or service to meet a particular need
- D. The perceived benefits, usefulness and importance of something
Answer: B
NEW QUESTION 49
How does a service consumer contribute to the reduction of disk?
- A. By communicating constraints
- B. By managing server hardware
- C. By managing staff availability
- D. By paying for the service
Answer: A
NEW QUESTION 50
Which TWO statements about an organization's culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization
- A. 1 and 2
- B. 3 and 4
- C. 2 and 3
- D. 1 and 4
Answer: D
NEW QUESTION 51
Which is included in the purpose of the `design and transition' value chain activity?
- A. Continually meeting stakeholder expectations for costs
- B. Supporting services according to specifications
- C. Providing transparency and good stakeholder relationships
- D. Ensuring that service components are available when needed
Answer: A
NEW QUESTION 52
Which is NOT a component of the service value system?
- A. The guiding principles
- B. The four dimensions of service management
- C. Governance
- D. Practices
Answer: B
NEW QUESTION 53
What helps diagnose and resolve a simple incident?
- A. Formation of a temporary team
- B. The use of scripts
- C. Problem prioritization
- D. Rapid escalation
Answer: B
NEW QUESTION 54
Which guiding principle recommends eliminating activities that do not contribute to the creation of value?
- A. Start where you are
- B. Collaborate and promote visibility
- C. Keep it simple and practical
- D. Optimize and automate
Answer: C
NEW QUESTION 55
What is the expected outcome from using a service value chain?
- A. Service value streams
- B. Customer engagement
- C. Value realization
- D. The application of practices
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION 56
Which statement about outcomes is CORRECT?
- A. An output can be enabled by one or more outcomes
- B. An outcome is a tangible or intangible activity
- C. An outcome can be enabled by more than one output
- D. Outcomes are how the service performs
Answer: C
NEW QUESTION 57
What is part of a configuration management system (CMS)?
1. Configuration records
2. Configuration management databases
3. Physical assets
4. Release plans
- A. 3 and 4
- B. 1 and 3
- C. 1 and 2
- D. 2 and 4
Answer: C
NEW QUESTION 58
What is defined as a cause, or potential cause, of one or more incidents?
- A. Problem
- B. Known error
- C. Event
- D. Change
Answer: A
NEW QUESTION 59
What is a recommendation of the `focus on value' guiding principle?
- A. Focus on the value of new and significant projects first
- B. Focus on value for the service provider first
- C. Make `focus on value' a responsibility of the management
- D. Focus on value at every step of the improvement
Answer: D
NEW QUESTION 60
Which is an example of how service automation assists service automation assists service management?
- A. The capacity of services can be adjusted to respond to respond to variations in demand
- B. The capacity of the service desk can be reduced to prevent users contacting it at busy times
- C. Requests for new services can be authorized by anyone in service management
- D. Customers can employ more sales staff during peak business periods
Answer: A
NEW QUESTION 61
Which is a key requirement for a successful service level agreement (SLA)?
- A. Using single-system-based metrics that relate to outputs
- B. Using an agreement between the service provider and service supplier
- C. Using bundled metrics to relate performance to outcomes
- D. Using individual metrics that relate to the service catalogue
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION 62
Which statement BEST describes a service request?
- A. A request from a customer for a new service
- B. A generic description for the many types of request for change (RFC) that are received by the IT organization
- C. A generic description for the many different types of demands that are placed upon the IT organization by the users
- D. A high priority RFC from a senior manager
Answer: C
NEW QUESTION 63
Which is a supplier category?
- A. Technical
- B. Resource
- C. Commodity
- D. Customer
Answer: B
NEW QUESTION 64
What does the `C' in `RACI' refer to?
- A. Consult
- B. Configure
- C. Communicate
- D. Customer
Answer: A
NEW QUESTION 65
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