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Avaya 3305 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Administration and Maintenance | - System monitoring and performance tuning - User management and role configuration |
| Topic 2: Installation and Configuration | - Experience Portal installation procedures - Initial system configuration and setup |
| Topic 3: Troubleshooting and Support | - Log analysis and diagnostics - Identifying and resolving system issues |
| Topic 4: POM (Proactive Outreach Manager) Implementation | - POM campaign configuration - Outbound dialing strategies and workflows |
| Topic 5: Avaya Aura Experience Portal Architecture | - Integration with Avaya Aura ecosystem - System components and deployment architecture |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
Which menu provides details about the running calls being handled by Intelligent Customer Routing R)?
- A. ICR Monitor
- B. Call Center
- C. ICR Manager
- D. Standard Report
Correct Answer: D 🗳️
You have installed an application that uses the VoiceXML <log> tag, but you <Io not see any data from the application when you run an Application Detail Report.
What should you do to fix the problem?
- A. On the Change Application page of the EPM, enable Allow VoiceXML Log Tag.
- B. Start your Media Processing Platform (MPP) servers.
- C. On the Report Data Configuration page of the Experience Portal Manager (EPM), enable Download VoiceXML log rags.
- D. On the Report Data Configuration page of the EPM, enable Periodic Download.
Correct Answer: C 🗳️
You need to check the Avaya Aura experience Portal (AAEP) Proactive Outreach Manager (POM) licensing screen. Which field(s) may be altered?
- A. the Email Connections and the Maximum Outbound Ports
- B. the Maximum Outbound Ports
- C. the Short Message Service (SMS) and Email Connection along with the Maximum Outbound Ports
- D. the SMS and Email Connections
Correct Answer: B 🗳️
The Avaya Aura experience Portal (AAI P) system consist;; of which two major subsystems? (Choose two)
- A. Application Enablement Services (AES)
- B. Avaya Media Servers (AMS)
- C. Private Brain Exchange (PBX) servers
- D. Media Processing Platform (MPP)
- E. Experience Portal Manager (EPM)
Correct Answer: D,E 🗳️
You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file:
CmpMgrService.out
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?
- A. Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"
- B. Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign Manager" and restart the campaign
- C. Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of "POM Campaign Manager".
- D. Logging to EPM using a user with an assigned role of "Web Services" and restart theCampaign
Correct Answer: A 🗳️
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