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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)

A) UCID
B) Call Ref ID
C) Call ID
D) Context ID
E) Session ID

2. Under the Avaya Aura Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?

A) It can be set to a Default VDN number to be used when Avaya Oceana is unavailable.
B) It can be set to a Routing VDN number.
C) It can be set to a RONA VDN number.
D) It can be set to an alternative Ingress VDN number when the standard Ingress VDN is unavailable.

3. An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?

A) The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.
B) The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.
C) The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.
D) The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.

4. A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
cd /var/log/avaya/aes/dmcc-trace.log hr-oceanal-aes DmccMain[24600] - 06:00 2017 275 1 com.avaya.aes [ : StartApplicationSTE: com.avaya.sessionsvc.SessionServiceImp] WARNING - Authentication failed : clientID=XML Encrypted: 192.168.1.100:25067, user=csc After reviewing the error message, which action will fix the customer's problem?

A) Change the CSC user password in AES server and reboot AES.
B) Reboot the AES server and re deploy CSC service.
C) Redeploy CSC Service and reboot Oceana Cluster 1.
D) Match the correct CSC user password In AES and CSC service.

5. During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?

A) Omni channel Database
B) Email Manager
C) Agent Controller
D) ORC

Solutions: