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Avaya Workforce Engagement Support Certified Sample Questions:

1. A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X .Which upgrade path must be used?

A) In-place upgrade to R20.x in Windows 2012 R2 (grey kit)
B) Side-by side upgrade to R20.x in Windows 2016
C) Two step upgrade process, to V15.1 first, then to R20.x
D) Side-by side or hardware reuse migration to R20.x

2. What is configurable in Enterprise Manager?

A) Integration Services
B) QM functions
C) WFM shifts
D) Work patterns

3. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) Quality
B) Phone
C) CMS
D) Dialer

4. When administering users for Avaya Workforce Engagement, what is the first step in the user management workflow?

A) Create organizations and groups
B) Create user profiles
C) Create roles
D) Assign users to role and scope

5. The Screen Capture module is installed on an employee desktop.
To communicate with the recorder to track employee logging/logoff, which manages the Screen Capture program?

A) Screen capture
B) Desktop resource
C) Capture service
D) EIM

Solutions: