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GAQM CHRM-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Anger Management | - Communication tips and tricks - Understanding what is anger - Costs and pay-offs of anger - How anger affects thinking - Using an anger log - Managing anger |
| Topic 2: Conducting Effective Performance Reviews | - Common errors and solutions - Creating a performance development plan - Feedback and communication skills - Coaching and maintaining performance - Accepting criticism - The performance management process - Performance management checklists - Setting standards and goals - Types of performance reviews - Planning and conducting interview reviews - Appraisal preparation |
| Topic 3: HR Training for the Non HR Managers | - Job Competencies - Planning Training - Privacy Issues - Job Analysis - Employee Orientation - Skills Inventory - Position Profiles and Job Descriptions - Defining Human Resources - Preparing for the Interview - Conducting the Interview - Screening Resumes - Discipline - Forecasting - Finding Candidates - Absenteeism - Termination - Performance Reviews - Advertising Guidelines - Exit Interviews - Compensation and Benefits - Diversity |
| Topic 4: Talent Management | - Development strategies - Communicating with high potentials - Talent review meetings - Talent management and performance management - Identifying talent - Evaluating the talent plan - Compensation and benefits - Succession planning - Keeping people interested - Creating a talent management plan - Fostering engagement - Competency-based programs - Conducting talent assessments |
| Topic 5: Conflict Resolution | - Conflict resolution styles - Role of communication in conflict resolution - Helping others through conflict - Defining conflict and types of conflict - Conflict and its resolution |
| Topic 6: Employee Dispute Resolution | - The Peer Review Process - The Peer Review Panel - Initiating the Process - What is Peer Review? - Asking Questions |
