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Pegasystems PEGACPCSD24V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security & Governance | 10% | - Audit and compliance - Data privacy settings - Access control |
| Topic 2: Channels | 15% | - Email bot configuration - Pega Call configuration - Digital messaging setup - Voice AI integration |
| Topic 3: Application Development | 15% | - Coexistence implementation - Center-out architecture - Application deployment strategies - Modular enterprise reuse |
| Topic 4: Data Integration | 15% | - Entity and relationship configuration - External data integration - Common Data Model overview - Data storage options |
| Topic 5: User Experience | 20% | - Composite tabs configuration - Constellation UX best practices - Composite design principles - UI customization for customer service |
| Topic 6: Automation & Intelligence | 15% | - AI services integration - Decision strategies - Automated case processing |
| Topic 7: Case Management | 10% | - Case template configuration - Case creation best practices - Service request creation - Service request behavior control |
