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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

Question 1

When establishing standards of customer service it is helpful if they are specific, achievable, realistic, time bound and:

A. Trusted.
B. Measurable.
C. Trustworthy.
D. Tested.

Question 2

When establishing standards of customer service it is helpful if they are specific, measurable, achievable, realistic and:

A. True.
B. Time bound.
C. Trustworthy.
D. Tested.

Question 3

A concentrated targeting strategy is used when a product or service has:

A. Been specially developed for a particular market segment.
B. Been selected for a product with more than one customer segment.
C. More marketing resources allocated to it.
D. Not been differentiated in the market place.

Question 4

Frequent interruptions:

A. Help when working with colleagues.
B. Are a common time wasting activity.
C. Help to get a lot of things done at once.
D. Can help you to make the most of your time.

Question 5

Good time management recommends that if you are busy and someone rings you then you should:

A. Ignore the phone call and let it ring.
B. Answer the phone and ask them to ring you later at a more convenient time.
C. Answer the call and deal with it as you know you will eventually have to deal with it.
D. Answer the phone and immediately and politely tell them that you are very busy and you will ring them back later.

Solutions: