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IBM C9020-970 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Skills and Solution Positioning | - Competitive Differentiation - TCO/ROI Fundamentals - Feature/Benefit Articulation - Consultative Selling Approach |
| Topic 2: Customer Requirements and Alignment | - Aligning Solutions to Customer Needs - Gathering Customer Storage Use Cases |
| Topic 3: IBM Enterprise Storage Product Knowledge | - IBM SAN Volume Controller - IBM Flash and Hybrid Storage Solutions - IBM Spectrum Storage Suite - Software-Defined Storage Concepts |
IBM Enterprise Storage Sales V4 Sample Questions:
Question 1
Which function does a pre-install Technical and Delivery Assessment (TDA)perform?
A. Providing a roadmap of questions to use when reviewing a proposal for IBM storage products
B. Providing a roadmap of questions to use when assessing site readiness
C. Reviewing the technical configuration before ordering the storage solution
D. Reviewing the customer's knowledge of the IBM storage solution
Question 2
A bank customer has two sites in Italy and France. One site uses IBM storage and the other uses a competitor.
Which IBM solution is required for block storage whenunifying the sites for disasterrecovery?
A. XIV
B. ESS
C. DS8000
D. IBM Spectrum Control
Question 3
A customer plans to replace its storage infrastructure which supports Oracle databases and a server farm based on VMware by a storage grid architecture. A business partner sales specialist proposes two XIV Storage Systems with 486 TB of usable capacity and implementation services.
Which IBM storage approach should be used to migrate the applications' data at lowest cost?
A. Utilize SVC as a migration tool
B. Use host resources to migrate the data using LVM
C. Use the native migration facility
D. Migrate the data using IBM Lab Services
Question 4
For which two purposes is a TCO calculation used? (Choose two.)
A. To compare an IBM solution with a competitive solution
B. To compare an IBM solution versus an alternative IBM solution
C. To differentiate between OPEX and CAPEX for the proposed solution
D. To calculate the projected downtime cost for the proposed solution
E. To compare the warranty cost with the maintenance cost
Question 5
Which type of tape should an IBM sales specialist recommend to an enterprise customer?
A. SLC
B. LTO
C. DLT
D. 3480
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: A,C | Question 5 Answer: B |







