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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Risks in Usability, UX and Accessibility | 15% | - Project and product-level risks - Impact analysis and mitigation - Identification and classification of risks |
| Topic 2: Basic Concepts of Usability, UX and Accessibility | 15% | - Relationship between usability, UX and accessibility - Business value and objectives - Definitions and core principles |
| Topic 3: Usability Test Planning and Reporting | 10% | - Documenting results and recommendations - Test strategy and plan design - Stakeholder communication |
| Topic 4: Fundamentals of Usability Evaluation | 20% | - Evaluation types: inspection, testing, inquiry - Human-centered design process - Goals, metrics and measurement |
| Topic 5: Usability Evaluation Methods and Techniques | 25% | - Inspection methods: heuristic evaluation, cognitive walkthrough - Usability testing: planning, preparation, execution, analysis - Inquiry methods: surveys, interviews, focus groups |
| Topic 6: Accessibility in Usability Evaluation | 15% | - Inclusive design considerations - Evaluating compliance and accessibility barriers - Standards: WCAG, ISO 9241, EN 301 549 |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
1. Your project manager asked you for your advice. A recent project failed because the users were not satisfied with the final product, although your project manager claimed that she followed the human-centered design process. She interviewed users at the start of the project, created a first prototype and evaluated that prototype.
Which part of the human-centered design process did she miss?
A) The "analyze"-part
B) The "evaluate"-part
C) The "design"-part
D) The "iterate"-part
2. During a usability test, a user suggested that a quick search box on every page would help a lot for several of the main tasks. You added this finding to the list.
What's the correct classification for these kinds of findings?
A) Usability problem
B) Functional problem
C) Good idea
D) Positive finding
3. Which of the following statements best describe Rapid Iterative Testing and Evaluation?
A) Testing is quantitative
B) Testing focuses on instant redesigns and confirming made changes
C) Testing is informal and many potential users can be accessed
D) Testing happens on a regular basis, e.g. each Monday
4. Why are positive usability findings of high importance? Which of the following statements is wrong?
A) Positive findings are of high importance because they can be used in the report to justify the costs of the test.
B) Positive usability findings should be used to communicate to the development team which features should not be modified or deleted.
C) Positive usability findings allow a better view of the usability of the product.
D) Positive usability findings make it easier to sell the need for correcting usability problems by giving a balanced view.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A |







