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EXIN ITIL 4 Foundation Sample Questions:

1. Which of the four dimensions focuses on managing data in compliance with industry regulations?

A) Organizations and people
B) Value streams and processes
C) Partners and suppliers
D) Information and technology

2. Which is the addition, modification or removal of anything that could have an effect on services?

A) A problem
B) A change
C) A service request
D) An event

3. What is the purpose of the 'incident management' practice?

A) To support the agreed service quality by effective handling of all agreed user-initiated service requests
B) To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents
C) To capture demand for incident resolution and service requests
D) To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

4. A flaw in an application could cause a service to fail. IT staff are actively analyzing the application to try and understand what is going on. What is the correct name for this type of flaw?

A) Known error
B) Incident
C) Problem
D) Event

5. What is included in the purpose of the 'continual improvement' practice?

A) Identifying and continually improving relationships with and between stakeholders
B) Creating collaborative relationships with key suppliers to realize new value
C) Aligning the organization's practices and services with changing business needs
D) Ensuring that delivery of services is properly assessed, monitored, and improved against targets

Solutions: