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The ITIL Foundation ITILF Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in Exin ITIL Foundation. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The ITIL Foundation ITILF Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the ITIL Foundation ITILF Exam then he should take this exam.
Certification Path
There no prerequisite for this exam.
BCS ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Four Dimensions of Service Management | - Organizations and people - Information and technology - Partners and suppliers - Value streams and processes |
| Topic 2: ITIL Practices Overview | - Service level management - Incident management - Service desk - Problem management - Change enablement |
| Topic 3: ITIL Service Value System (SVS) | - Opportunity, demand, and value - Governance - Service value chain - Guiding principles - Continual improvement |
| Topic 4: Key Concepts of Service Management | - Value and value co-creation - Service relationships and outcomes - Organizations, service providers, service consumers |







