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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Workforce Management & Dispatching | 16% | - Resource planning and scheduling - Crowd service and technician management - Activity assignment and optimization |
| Topic 2: Service Execution & Completion | 16% | - Effort, material, and expense recording - Forms, reports, and documentation - Service call lifecycle |
| Topic 3: Mobile Application | 16% | - Check-in, checkout, and time recording - Offline functionality and data synchronization - Field service mobile app features |
| Topic 4: Integration & Extensibility | 14% | - Security and permissions - Integration with SAP Service Cloud / C/4HANA - Smart forms and customizations |
| Topic 5: Reporting & Analytics | 14% | - Data export and analysis - Report templates and configuration - Standard reports and dashboards |
| Topic 6: SAP Field Service Management Fundamentals | 12% | - Navigation and basic administration - Solution overview and architecture - Core business processes |
| Topic 7: Master Data Management | 12% | - Equipment, item, and service call setup - Organizational structure configuration - Partners, skills, and service contracts |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Your customer wants to apply his Corporate Identity on every Cloud Report. What tasks have to be done? Choose the correct answer.
- A. Cloud reports are not adjustable
- B. You need to download the cloud reporting Jasper Soft Studio software and adjust the cloud reports
- C. You need to order individual reports at Core systems
Correct Answer: B 🗳️
Which platforms are supported for the SAP Field Service Management mobile app? Choose Three correct answers.
- A. Windows desktop
- B. Android
- C. Blackberry
- D. Windows phone
- E. iOS
Correct Answer: B,D,E 🗳️
Your customer wants that field technicians can record time on their mobile with just one button-click.
What feature has to be activated and configured in Core systems Field Service in order to satisfy your customer? Choose the correct answer.
- A. Check in Feature
- B. Checkout Feature
- C. Workflow Steps Feature
- D. GPS tracking Feature
- E. Activity Feedback Feature
Correct Answer: A 🗳️
The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.
- A. The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not
- B. The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.
- C. You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.
- D. The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.
- E. By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.
Correct Answer: B,C,D,E 🗳️
Which Chart types are available in the settings to create a report? Choose Three correct answers.
- A. Line
- B. Pie
- C. Column
- D. Area
- E. Scatter
Correct Answer: A,B,C 🗳️
Oscar 
Murphy 
Darren 
Simona 
Evan 
Richard 
Carr 
Ashbur 
Kenneth 
Valentina 
Mick 
Humphrey 
Amos 
Tim 
Ina 
Kim 
Hogan 
Reg 
