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SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. Your customer wants to apply his Corporate Identity on every Cloud Report. What tasks have to be done? Choose the correct answer.

A) Cloud reports are not adjustable
B) You need to download the cloud reporting Jasper Soft Studio software and adjust the cloud reports
C) You need to order individual reports at Core systems

2. Which platforms are supported for the SAP Field Service Management mobile app? Choose Three correct answers.

A) Windows desktop
B) Android
C) Blackberry
D) Windows phone
E) iOS

3. Your customer wants that field technicians can record time on their mobile with just one button-click.
What feature has to be activated and configured in Core systems Field Service in order to satisfy your customer? Choose the correct answer.

A) Check in Feature
B) Checkout Feature
C) Workflow Steps Feature
D) GPS tracking Feature
E) Activity Feedback Feature

4. The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.

A) The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not
B) The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.
C) You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.
D) The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.
E) By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.

5. Which Chart types are available in the settings to create a report? Choose Three correct answers.

A) Line
B) Pie
C) Column
D) Area
E) Scatter

Solutions: