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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Administrative Configuration | 8%-12% | - Business configuration activities - Approval processes |
| Topic 2: Installed Base | <8% | - Use in service tickets |
| Topic 3: Service Request Management | 12%-16% | - Service level agreements (SLA) - Create and process service tickets - Escalation and routing rules |
| Topic 4: Integration | 8%-12% | - System integration best practices - Pre-packaged integration scenarios |
| Topic 5: Registered Products | <8% | - Use in service tickets |
| Topic 6: Implementation Basics | 8%-12% | - Solution configuration and fine-tuning - SAP implementation methodologies |
| Topic 7: Service Contracts | 8%-12% | - Entitlement determination - Contract creation and assignment |
| Topic 8: Organizational Management | 8%-12% | - Organizational structure setup - Work distribution rules |
| Topic 9: User Management | 8%-12% | - Maintain employees, business roles and users - Set up data access restrictions |
| Topic 10: Warranty Management | <8% | - Warranty determination and processing |
| Topic 11: Reporting and Analytics | 8%-12% | - Standard reports and dashboards - Basic custom reporting |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. Which of the following actions can you perform with the administration adaptation function when using silverlight? Note: There are 2 correct answers to this question.
A) Create a code list restriction for standard and extension fields
B) Assign a page layout to achieve dynamic user interfaces.
C) Enter default extension field values based on business logic
D) Create an extension field and define its properties
2. What is the difference between a business user and employee? Note: There are 2 correct answers to this question.
A) Employee need to be assigned directly to the organizational structure; business users must not
B) Business users can be created using the data migration template: employee cannot
C) Business users can be assigned access right and business roles: employees cannot
D) Employee can be assigned access rights and business roles; business user cannot
3. Which of the following data formats is used for authentication in SAP Employee Central Service Center?
A) SAML
B) SPNEGO
C) X 509
D) OpenlD2.0
4. Your test tenants have been upgraded. Your production tenants will be upgraded in two weeks. Which activities should be avoided until the production tenant upgrade is complete? Note: There are 2 correct answers to this question.
A) Create business roles
B) Update fine-tuning
C) Apply SDK solution
D) Request new tenants
5. How can you prevent users from adding an installed base within a ticket?
A) Download the installed base for offline editing
B) Add a new inactive item to the structure of the installed base
C) Keep the installed base status as in Preparation
D) Use an action to block the installed base if it is active
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: A,C | Question # 3 Answer: A | Question # 4 Answer: C,D | Question # 5 Answer: C |
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