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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Request Processing | - Service request management - Service orders and notifications |
| Topic 2: Service Analytics and Integration | - Integration with other SAP solutions - Reporting and analytics |
| Topic 3: SAP Service Cloud Overview | - Solution architecture and capabilities - Understanding SAP Service Cloud concepts |
| Topic 4: Service Contract and Resource Management | - Resource and scheduling setup - Service contract configuration |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
In which of the following ways can a service technician record and manage actual work? Note: There are 2 correct answers to this question.
- A. Automatically using start/stop buttons
- B. Manually using the time entry screen
- C. Manually using the service entry screen
- D. Automatically on creation of a time report
Correct Answer: A,D 🗳️
Which of the following involved parties are supported by default for the installed base and installed base items?
Note: There are 3 correct answers to this question.
- A. Service Technician team
- B. Sales Employee
- C. Customer
- D. Employee responsible
- E. Territory manager
Correct Answer: A,C,D 🗳️
How can you create a ticket from an active maintenance plan? Note: There are 2 correct answers to this question.
- A. Automatically using a MDRO
- B. Automatically using a scheduled workflow
- C. Automatically using a background job
- D. Manually using the Trigger Manual Run option
Correct Answer: A,D 🗳️
Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answers to this question.
- A. Mash-ups
- B. Language Adaptation
- C. Page layouts
- D. Code list Restrictions
Correct Answer: C,D 🗳️
Which data is synchronized bidirectionally between SAP Cloud for customer and SAP CRM on premise?
- A. Activity
- B. Promotion
- C. Ticket
- D. Campaign
Correct Answer: A 🗳️
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