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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuration and Integration | 16% | - SAP FSM System Configuration - Third-Party System Integration - API and Web Services - Integration with SAP ERP and CRM |
| Service Reporting and Analytics | 16% | - KPI Monitoring and Analysis - Service Performance Metrics - Custom Report Generation - Reports and Dashboards |
| Resource Management | 22% | - Travel and Route Optimization - Skill-Based Matching - Technician Management - Workforce Planning and Forecasting |
| Mobile Application | 20% | - Field Service Mobile App Features - Mobile Checkout and Time Tracking - Real-Time Communication - Offline Capabilities |
| Service Order Management | 26% | - Service Order Creation and Processing - Service Order Status Management - Service Order Scheduling and Planning - Service Order Assignment and Routing |
SAP Certified - SAP Field Service Management Sample Questions:
1. Technicians can use the Windows mobile app for the execution of assigned activities. True or false?
Choose the correct answer.
A) True
B) False
2. What does the Transformation Preparation Service aim to bridge?
Choose the correct answer.
A) IT and HR integration
B) Customer satisfaction levels
C) Marketing and sales process
D) Vision and execution
3. Which features are offered by the Operations View dashboard included in the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
A) Development of new AI features
B) Collection of daily and historical data on system health
C) Real-time financial analysis
D) Jump-ins to SAP Cloud ALM applications for detailed insights
E) Overview of System Health score for SAP systems
4. Which of the following features are part of company configuration?
There are four correct answers.
A) Screen configuration
B) Custom translations
C) Admin policy groups
D) Company settings
E) Service workflows
F) Password policy
5. In which cases can assignment duration prediction be used?
There are two correct answers.
A) When doing manual scheduling
B) When using best matching technician
C) When creating efforts
D) When using the planning widget
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B,D,E | Question # 4 Answer: A,B,D,E | Question # 5 Answer: B,D |







