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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Data and Governance | 15% | - Compliance and data privacy - Data analytics and insights - Customer data management and identity |
| Topic 2: Solution Architecture Fundamentals | 15% | - Customer Experience strategy and design - Architecture principles and methodologies |
| Topic 3: SAP Customer Experience Portfolio Overview | 20% | - SAP Service Cloud - SAP Sales Cloud - SAP Marketing Cloud / Emarsys - SAP Commerce Cloud - SAP Customer Data Cloud |
| Topic 4: Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
| Topic 5: Project Delivery and Implementation | 15% | - Implementation lifecycle and planning - Solution deployment and operations - Performance and scalability |
| Topic 6: Integration and Extensibility | 25% | - Extensibility options and best practices - SAP Integration Suite - Data flow and system connectivity - SAP Business Technology Platform (BTP) integration |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Which of the following are standard segmentation profiles provided by SAP Marketing Cloud?
Note: There are 2 correct answers to this question.
- A. All Clients
- B. All Customers
- C. All Contacts
- D. All Consumers
You need to perform technical services on equipment located at customer sites.
How can you update the structure of equipment installed at a customer location in SAP Service Cloud?
- A. Using installed base management
- B. Using work ticket management
- C. Using knowledge base management
- D. Using workflow rule management
What can you do with SAP Event Mesh?
Note: There are 2 correct answers to this question.
- A. Increase flexibility and scalability with the loose coupling provided.
- B. Run prepackaged integration flows for A2A communication.
- C. Enable synchronous point-to-point integration.
- D. Integrate and extend SAP back ends and business applications inside and beyond the SAP ecosystem.
What are valid features of SAP Commerce Cloud, composable storefront?
Note: There are 3 correct answers to this question.
- A. Progressive
- B. Extensible
- C. Accessible
- D. Open source
- E. Embeddable
What are organizational structures used for in SAP Service Cloud?
Note: There are 3 correct answers to this question.
- A. For assignment of page layouts
- B. For controlling access to system administration features
- C. For access control (access context and its restriction rules)
- D. For reporting line functions
- E. For clustering master data (accounts, prices, products, etc.)
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