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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is SAP EarlyWatch Check?

A) It is a fully automatically generated report.
B) It is a document that customers follow to check their platform.
C) It is a service delivered remotely.
D) It is a service delivered onsite.

2. What is SAP Solution Manager?

A) It is a relational database system that can be used as an alternative to databases from other vendors.
B) It supports the implementation throughout the entire life-cycle from the business blueprint to the configuration to production processing.
C) It is a robust and lean standard-based platform that enables you to develop Java and composite applications from scratch.
D) It is an application that is part of the SAP Supply Chain Management application.

3. What should be done if an SAP EarlyWatch Alert report has a red rating? (Choose two)

A) The customer should implement the recommendation within the report.
B) Nothing, the recommendation will be implemented automatically.
C) When notified, the partner support organization should contact the customer.
D) Support will come on site to apply the recommendation.

4. What do you configure to enable Root Cause Analysis for a customer?

A) Technical System and Diagnostic Configuration for each component
B) A bridged central Solution Landscape Directory to SAP Solution Manager
C) All system landscape components
D) A single Diagnostic Agent

5. You are trying to process a customer message. However, the available information is insufficient for a complete understanding.
What will be your next step? (Choose two)

A) Contact the customer to define the missing information.
B) Get confirmation from the customer that your interpretation of the message is correct.
C) Send notes to customer based on your assumptions.
D) Try to guess what the customer might want to have.

Solutions: