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Nortel 920-316 dumps - in .pdf

920-316 pdf
  • Exam Code: 920-316
  • Exam Name: SCCS/Express/TAPI/Web Client/Agent
  • Updated: Oct 05, 2026
  • Q & A: 69 Questions and Answers
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  • Exam Code: 920-316
  • Exam Name: SCCS/Express/TAPI/Web Client/Agent
  • Updated: Oct 05, 2026
  • Q & A: 69 Questions and Answers
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Nortel 920-316 dumps - Testing Engine

920-316 Testing Engine
  • Exam Code: 920-316
  • Exam Name: SCCS/Express/TAPI/Web Client/Agent
  • Updated: Oct 05, 2026
  • Q & A: 69 Questions and Answers
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Nortel 920-316 Exam Syllabus Topics:

SectionObjectives
Topic 1: Nortel Express Contact Center- Configuration and deployment
  • 1. Agent setup and skill assignment
    • 2. Queue management and routing rules
      Topic 2: TAPI Integration- Telephony Application Programming Interface (TAPI)
      • 1. Call control and event handling
        • 2. CTI integration concepts
          Topic 3: Web Client Functionality- Agent web-based interface
          • 1. Login and session management
            • 2. Real-time call monitoring features
              Topic 4: SCCS (Symposium Call Center Server) Architecture- System components and call flow architecture
              • 1. Server roles and telephony integration
                • 2. Call routing fundamentals
                  Topic 5: Agent Operations- Contact center agent workflows
                  • 1. Status management and reporting
                    • 2. Call handling procedures

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