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HP Selling HP Imaging and Printing Supplies Sample Questions:
1. What results when a non-HP cartridge is used on an HP printer?
A) The printer will print at a lower quality but at a higher speed.
B) If the non-HP cartridge is the direct cause of a printer's failure, it will not be covered under HP-warranty.
C) If the printer senses the cartridge it will report this back to HP so the printer is excluded from warranty.
D) The original HP Universal Print Driver will not support the printer anymore
2. How can you increase the sales of supplies?
A) By increasing usage via understanding your customer needs
B) By joining the Planet Partner Program
C) By ending the printer life early
D) By reducing the price of the management tool
3. What is the name of the HP print cartridge return and recycle program?
A) HP Earth Care
B) HP Environmental Care Pack
C) HP Go Recycle
D) HP Planet Partner
4. Who is affected most by the sale and distribution of counterfeit supplies? (Select two.)
A) The counterfeit selling reseller
B) the customer
C) Recycling plant manufacturers
D) HP authorized distribution
E) The competition
5. What characterizes the supplies product life cycle?
A) It is the same as the product lifecycle of the printer (hardware).
B) It is significantly longer than the product lifecycle of the printer (hardware).
C) It is linked to the page coverage.
D) It is shorter than the product lifecycle of a printer (hardware).
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: B,D | Question # 5 Answer: B |







