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CA 270-551 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Core Service Management Configuration | 30% | - Incident and problem management setup - Service Level Agreement (SLA) definition - Change and release management configuration - Workflow customization and automation |
| Maintenance, Monitoring and Troubleshooting | 25% | - System health and performance monitoring - Performance tuning and optimization - Backup, recovery and upgrade procedures - Log analysis and issue resolution |
| Customization and Integration | 20% | - Integration with other CA/third-party tools - User roles, permissions, and security - Business rules and notifications - Data model and form customization |
| Architecture and Deployment | 25% | - Distributed deployment and replication - System architecture overview - Server installation and configuration - Database setup and optimization |







