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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. In the Cisco Unified Contact Center Enterprise solution, the Cisco ICM Node Manager process operates on all the Cisco ICM servers with the exception of which component?

A) Cisco ICM Logger
B) Cisco ICM Call Router
C) Cisco ICM Peripheral Gateway
D) Cisco ICM Administration Client

2. When using the Cisco Unified Contact Center Enterprise 8.0(x) Multi-Line ACD feature, which configuration item is not supported in the Cisco Unified Communications Manager?

A) Agent ACD line can be a shared line.
B) Maximum number of calls on each line must be set to two.
C) Busy triggers on each line must be set to one.
D) Lines can be configured to forward calls to other lines on the phone.

3. How does Cisco Unified Contact Center Enterprise provide security to the system?

A) Microsoft Windows Active Directory is used to control access to the system.
B) Administrator accounts for the system are encrypted and kept in the Cisco Unified Contact Center Enterprise database to control access to the system.
C) Microsoft SQL Server accounts and logins for all users are used to control access to the system.
D) Cisco Synchronization Service is used to control access to the system.

4. How are Cisco Unified Mobile Agents silent monitored by their supervisors at remote locations?

A) Cisco CTI OS or Cisco Agent Desktop SPAN Port Monitoring
B) Cisco Remote Silent Monitoring (RSM) Service Monitoring
C) Desktop Monitoring from the Cisco CTI OS or Cisco Agent Desktop CTI Desktop
D) Cisco Unified Communications Manager Silent Monitoring

5. Erlang calculations are used to size contact center resources. Which two types of resources are sized by using Erlang-B? (Choose two.)

A) agents
B) MTP resources
C) PSTN gateway trunks
D) IVR ports

Solutions: