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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer with Avaya Contact Center Control Manager (ACCCM) would like to Share employee information with a third party application. They want to include an e-mail address and building information, such as floor and office number. When they attempt to configure the employees user profiles, they do not see the user defined fields in which to enter the information.
Which statement describes the configuration requited to meet the customer's needs?

A) Check Export to External Systems at the system parameter level.
B) Enable UDFon eachuser'sprofile.
C) Check Export to External Systems on the user's profiles.
D) Enable UDFthe system parameterlevel.

2. What information is required to generate an Avaya Contact Center Control Manager (ACCCM) license file?

A) the Windows 2008R2Enterprise Product Key
B) the MAC address of the ACCCM server
C) the TP address of the ACCCM server
D) the server type and model number

3. A company has Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. The administrator for the company has been tasked to create 10 new employee Agent Login IDs effective on Monday. A job has been scheduled through the ACCCM Schedule Server on Friday to be completed Sunday night. However, Monday morning it is discovered that although the Agent Login IDs are in the ACCCM database, they do not appear in CM. What may have caused the problem?

A) The administratordid not assign a schedule to the job.
B) The administrator did not check 'enabled' for the scheduledjob.
C) The administrator did notcreate a task for the job.
D) The administrator did not checkthe'Save CM box'in the action list for the action.

4. You have deployed Avaya Contact Center Control Manager (ACCCM) with a
Communication Manager (CM) solution. When you attempt to synchronize information from the CM to the ACCCM server, you receive message indicating that there is a problem connecting to the server.
Which statement describes a solution to the connectivity problem?

A) Verify that the CM port is correct in the permissions tab.
B) Verify that the CM IP address and username/password are correct in t ho CM tab under the CFG tab.
C) Verify that the "exportto external system" box is chocked in the permissions tab.
D) Verifythat the CM IP address is correct in the Sys Pa rams tab under the CFG tab.

5. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)

A) Xen, Hyper-V
B) Virtual Server 2008, vSphere
C) CoWare, Xen
D) FSXI 3x, Virtual Server 2005 R2
E) VMwareESXI3.x, vSphere

Solutions: