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  • Exam Code: 3302
  • Exam Name: Avaya Contact Center Control Manager Implementation and Maintenance Exam
  • Updated: Sep 09, 2026
  • Q & A: 70 Questions and Answers
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Avaya 3302 Exam Syllabus Topics:

SectionObjectives
Installation and Deployment- System installation procedures
  • 1. Software deployment and configuration steps
    • 2. Pre-installation requirements and environment checks
      Solution Architecture and Components- Avaya Contact Center Control Manager architecture overview
      • 1. Core system components and their roles
        • 2. Integration with Avaya contact center ecosystem
          Maintenance and Troubleshooting- System monitoring and diagnostics
          • 1. Fault detection and resolution
            • 2. Performance monitoring tools and logs
              - Upgrade and patch management
              • 1. Software updates and version control
                • 2. Backup and recovery procedures
                  Administration and Configuration- System configuration management
                  • 1. Contact center policy configuration
                    • 2. Routing and control configuration
                      - User and role management
                      • 1. Access control and permissions setup
                        • 2. Administrative configuration tasks
                          Security and Compliance- Security configuration
                          • 1. Authentication and authorization controls
                            • 2. Data protection mechanisms

                              Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

                              Question 1

                              To determine why you are unable to add an extension to the Communication Manager (CM), you want to enable logging for the Provisioning service to log the communication between the provisioning service and the CM. The IP address of the CM is 192.168.23.31.
                              Which file needs to be edited, and which entry needs to added to the file?

                              A. Web.config
                              <appsettings>
                              <add key="cm_cd_192.168.23.31"value="0"/>
                              <add key="cm_id_192.168.23.31"value="0"/>
                              <add key="cm_rd_192.168.23.31"value="200"/>
                              <add key="cm_log_192.168.23.31"value="N"/>
                              </appsettings>
                              B. NAV360_ProvisioningService.exe
                              <appsettings>
                              <add key="cm_cd_192.168.23.31"value="0"/>
                              <add key="cm_id_192.168.23.31"value="0"/>
                              <add key="cm_rd_192.168.23.31"value="200"/>
                              <add key="cm_log_192.168.23.31"value="Y"/>
                              </appsettings>
                              C. NAV360_ProvisioningService.exe.config
                              <appsettings>
                              <add key="cm_cd_192.168.23.31"value="0"/>
                              <add key="cm_id_192.168.23.31"value="0"/>
                              <add key="cm_rd_192.168.23.31"value="200"/>
                              <add key="cm_log_192.168.23.31"value="Y"/>
                              </appsettings>
                              D. NAV360_ProvisioningService.exe.config
                              <appsettings>
                              <add key="cm_cd_192.168.23.31" value-"0"/>
                              <add key="cm_id_192.168.23.31" value-"0"/>
                              <add key="cm_rd_192.168.23.31" value-"200"/>
                              <add key="cm_log_192.168.23.31" value-"N"/>
                              </appsettings>


                              Question 2

                              A customer with Avaya Contact Center Control Manager (ACCCM) would like to Share employee information with a third party application. They want to include an e-mail address and building information, such as floor and office number. When they attempt to configure the employees user profiles, they do not see the user defined fields in which to enter the information.
                              Which statement describes the configuration requited to meet the customer's needs?

                              A. Check Export to External Systems at the system parameter level.
                              B. Enable UDFon eachuser'sprofile.
                              C. Check Export to External Systems on the user's profiles.
                              D. Enable UDFthe system parameterlevel.


                              Question 3

                              A company has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. The administrator would like to assign specific permissions to a specific user. How can the administrator assign the permissions?

                              A. Create a custom role and assign the user to the role.
                              B. Assign the user a role and then customize the role for that user only in the permissionstab.
                              C. Assign multiple roles to the user to customize permissions.
                              D. The administrator must assign the user with the correct group. Permissions areassignedat the group level only.


                              Question 4

                              A customer can piny the Communication Manager (CM) hostname and IP address from the Avaya Contact Control Manager (ACCCM) server. However, the ACCCM server cannot connect to the CM and receives an error during synchronization.
                              There tire five reasons or scenarios which are possible why the customer received the error. Which is one of the five reasons or scenarios?

                              A. The ACCCM server Remote Desktop is disabled.
                              B. The 5022/5023 portTelnet or ssh is disabled in CM.
                              C. A live user has already logged in to CM using similar login credentials.
                              D. The ACCCM license file has expired.


                              Question 5

                              You are installing Avaya Contact Center Control Manager (ACCCM).
                              What are your options for frequency of synchronization in configuring the Synchronizer Service Interval?

                              A. monthly, weekly, daily
                              B. dally, hourly, or half-hourly
                              C. dally, orthe number of minutes you select
                              D. daily, or the number of seconds you select
                              E. weekly,daily,hourly


                              Solutions:

                              Question 1
                              Answer: D
                              Question 2
                              Answer: D
                              Question 3
                              Answer: A
                              Question 4
                              Answer: B
                              Question 5
                              Answer: B

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