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Avaya 3305 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Administration and Maintenance | - User management and role configuration - System monitoring and performance tuning |
| Installation and Configuration | - Initial system configuration and setup - Experience Portal installation procedures |
| Troubleshooting and Support | - Identifying and resolving system issues - Log analysis and diagnostics |
| POM (Proactive Outreach Manager) Implementation | - Outbound dialing strategies and workflows - POM campaign configuration |
| Avaya Aura Experience Portal Architecture | - System components and deployment architecture - Integration with Avaya Aura ecosystem |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
A customer has just upgraded Voice Portal 5.x to Avaya Aura Experience Portal 6.0, hut the license not upgraded. What is the grace period provided by the system, for upgrading the license?
- A. 7 days
- B. 15 days
- C. 3 days
- D. 30 days
Correct Answer: D 🗳️
What three external systems are included in the Avaya Aura Experience Portal solution? (Choose three)
- A. Media Processing Server (MPS)
- B. Avaya Aura Communication Manager (AACM) servers and/or SIP Gateway servers
- C. Avaya Media Servers (AMS)
- D. Application servers (AS)
- E. Automatic Speech Recognition (ASR) and Text-to-Speech (TVS) speech servers
Correct Answer: B,D,E 🗳️
The Avaya Aura experience Portal (AAI P) system consist;; of which two major subsystems? (Choose two)
- A. Application Enablement Services (AES)
- B. Avaya Media Servers (AMS)
- C. Private Brain Exchange (PBX) servers
- D. Media Processing Platform (MPP)
- E. Experience Portal Manager (EPM)
Correct Answer: D,E 🗳️
A customer creates a campaign but it is failing to start.
Which two logs should be checked for possible error messages? (Choose two)
- A. $POM_.HOME/logs/CmpMgrService.out* log files
- B. $POM__HOME/logs/PIM _CmpMgr.log* log files
- C. $POM _HOME/logs/PIM_Web.log log* files
- D. $POM_HOME/logs/CmpDirService.out* log files
- E. $POM_HOME/logs/PIM_CmpDir.log* log files
Correct Answer: B,E 🗳️
In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?
- A. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.
- B. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.
- C. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).
- D. The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.
Correct Answer: D 🗳️
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