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HP HP2-H82 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Fundamentals | - Solutions Selling - Customer Needs Identification - Understanding HP Supplies Portfolio - Competitive Positioning |
HP Selling HP Supplies 2019 Sample Questions:
What happens to the printer warranty when a non-HP cartridge is used in an HP printer?
- A. The printer will print at a lower quality but at a higher speed.
- B. If the printer senses the non-original HP cartridge, it will report it to HP to exclude the printer from warranty.
- C. The original HP Universal Print Driver will not support the printer anymore.
- D. If it is determined that the printer does not work due to the non-original HP cartridges, HP will not cover the repair costs
Correct Answer: A 🗳️
How does HP ensure that customers can trust purchasing original HP supplies from the authorized channel?
- A. Channel Partner Protection Audits (CPPAs)
- B. Channel Management Inspections (CMIs)
- C. channel investigation
- D. channel audits
Correct Answer: C 🗳️
You are delivering your message of original HP versus non-original HP and you want to make your customer aware the best way to accomplish this?
- A. by explaining the HP ink technologies in detail
- B. by letting your customer use non-HP first and after they have an issue, switch them back to original HP
- C. by sending them the ink tests done by HP at the HP test center
- D. by focusing on the tests done by Buyers Lab and Spencer Labs
Correct Answer: B 🗳️
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