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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
1. What is true about the difference between HP Contractual Services and HP Care Pack Services?
A) HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not
offer IT outsourcing.
B) HP Contractual Services apply to global customers. HP Care Pack Services are intended for US
customers
C) HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP
Care Pack Services offerings are not suitable
D) HP Contractual Services integrate devices into existing environments. HP Care Pack Services are
intended for new environments.
2. Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple, Lexmark, and
Ricoh?
A) Wider geographic coverage
B) Extended business hours
C) Market recognition
D) Wider page array
3. A customer has set aside a budget to cover replacement and maintenance of their printing and PC
hardware. They are interested in contracting with a hardware manufacturer for services because their IT
department does not have adequate resources to cover PPS Services.
The contract would include the following provisions:
1 . Standard delivery requirements
2 . Multi-vendor repair services
3 . Multi-year contract
4 . Quarterly payment
Which offer best matches this customer's needs?
A) HP Custom Contractual Services
B) HP Accidental Damage Protection
C) HP Care Pack Services
D) HP Standard Contractual Services
4. According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the
total addressable market is an HP PPS Services opportunity?
A) 58%
B) 18%
C) 32%
D) 92%
5. Which service corresponds to the following discovery question:
"Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of
improper control or disposition of sensitive data?"
A) Defective Media Retention
B) Installation
C) Asset Tagging
D) Tracking and Recovery Services
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A |







