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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which service corresponds to the following discovery question: "Have you lost productivity due to delayed
hardware repair?"

A) Accidental Damage Protection
B) Maintenance Kit replacement for printers
C) HP Care Pack Services (next business day or same day)
D) Travel Services

2. Which type of HP Care Pack Service helps to eliminate the negative effects of equipment downtime on a
customer's business?

A) Hardware Protection Services
B) Mitigation of Risk Services
C) Data Protection Services
D) Equipment Deployment Services

3. A customer has set aside a budget to cover replacement and maintenance of their printing and PC
hardware. They are interested in contracting with a hardware manufacturer for services because their IT
department does not have adequate resources to cover PPS Services.
The contract would include the following provisions:
1 . Standard delivery requirements
2 . Multi-vendor repair services
3 . Multi-year contract
4 . Quarterly payment
Which offer best matches this customer's needs?

A) HP Custom Contractual Services
B) HP Accidental Damage Protection
C) HP Care Pack Services
D) HP Standard Contractual Services

4. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A) HP Custom Contractual Services
B) HP Care Pack Services
C) HP Standard Contractual Services
D) HP Priority Services

5. Which services correspond when a customer says yes to the following discovery question:
"Does your IT budget require a different payment term than up-front?"

A) HP Care Pack Services
B) HP Defective Media Retention
C) HP Standard Contractual Services
D) HP Onsite Repair

Solutions: