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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Productivity and Management | |
| Reports and Dashboards | |
| Implementation Strategies | |
| Sales Lifecycle Management | |
| Collaboration and Integration | |
| Industry Knowledge | |
| Opportunity Management | |
| Data Management | |
| Account and Contact Management |
Salesforce Certified Sales Cloud Consultant Sample Questions:
The sales director at Cloud Kicks wants to prevent users from viewing each other's Opportunities but wants them to check to see that the Account already exists prior to creating a new Account.
Which organization-wide default should the consultant recommend?
- A. Set Account and Opportunity to Public Read Only.
- B. Set Account to Public Read Only and use & criteria-based sharing rule on Opportunity.
- C. Set Account to Public Read Only and set Opportunity to Private.
Correct Answer: C 🗳️
A consultant wants to visually show sales reps their pipeline by stage and allow drag-and-drop updates to Opportunity stage. What should the consultant recommend?
- A. Related list only
- B. Kanban view
- C. Print report
Correct Answer: B 🗳️
Universal Containers (UC) hired a consulting company to implement Sales Cloud. This will be the third CRM application UC has used in the past years. Employees have failed to adopt the previous two applications. Which step should be part of UC's plan to help drive adoption of Sales Cloud?
- A. Revoke user access to legacy systems.
- B. Implement User Acceptance Testing (UAT).
- C. Identify change management champions.
Correct Answer: C 🗳️
Cloud Kicks has a Web-to-Lead form on its website. Following an update to the form to add new picklist values, some leads are routing to the default lead owner. What should the consultant validate when troubleshooting the issue?
- A. The picklist values are part of Lead assignment rule criteria.
- B. A new web-to-lead form needs to be created to reflect the new picklist values.
- C. Picklist values are included in only one rule entry.
Correct Answer: A 🗳️
A consultant needs to design a solution so that sales reps in different business units cannot see each other's Opportunities, but sales operations needs to see all. What should the consultant recommend?
- A. Organization-Wide Default of Public Read/Write
- B. Role hierarchy only, no OWD change
- C. Organization-Wide Default of Private, with sharing rules to grant broader access to Sales Ops
Correct Answer: C 🗳️
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