
Use Real 3313 - 100% Cover Real Exam Questions [Aug-2021]
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NEW QUESTION 42
Which two virtualization environments does Avaya Aura Contact Center (AACC) support? (Choose two.)
- A. VMware ESXi 5.x
- B. Microsoft Hyper-V
- C. VMware ESXi 4.x
- D. Citrix XEN Server
Answer: B,C
NEW QUESTION 43
The Avaya Aura Contact Center installer initiates a series of individual application installations, with each one creating its own log file.
If an application installation fails, which directory provides detailed logs on the installation failure?
- A. C: Avaya\Logs\Sysops\MSiLogs\ContactCenterManagerAdministration
- B. C: Avaya\Logs\Sysops\MSiLogs\InstallLogs
- C. C:Avaya\Logs\Sysops\MSiLogs
- D. C: Avaya\Logs\Sysops\UniversalInstall
Answer: C
Explanation:
Explanation
https://downloads.avaya.com/css/P8/documents/100142076
NEW QUESTION 44
The Avaya Aura Media Server (AAMS) Event Logs are useful in diagnosing issues where AAMS announcements or other recordings such as music on hold or ringback are not playing.
Which three pieces of information is included in the logs? (Choose three.)
- A. Severity
- B. Event Class
- C. Event Session
- D. Event ID
Answer: B,C,D
NEW QUESTION 45
The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)
- A. CSTA/TR87 Call ID
- B. AACC CDN
C .Avaya Aura Media server (AAMS) addresses - C. Customer telephone number
Answer: A,C
NEW QUESTION 46
Which three statements regarding an Avaya Aura Media serve (AAMS) high availability (HA) solution are true? (Choose three.)
- A. Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state.
- B. All SIP signaling and RTP streams will go to the active and standby server.
- C. The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.
- D. All SIP signaling and RTP streams will go to the Active server.
Answer: A,B,D
NEW QUESTION 47
While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files.
How would you make an archive of the log files to provide to support personnel?
- A. Create a ZIP archive of all files in D:\Avaya\Logs\CCT.
- B. Run the Log Archiver utility on the CCT server and click the "Archive AM Files Now" button on Settings tab. The archive will be available in the configured archive location.
- C. The Archive Manager creates a new log file archive every hour. the archive will be available configured archive location when the Archive Manager completes the archive process.
- D. Run the log Archive utility on the CCT and click the "Schedule An hive" button on the tab. When the schedule completes, the archive will be available in the configured archive lot
Answer: B
NEW QUESTION 48
Your department has installed a backup utility client application on your co-resident Contact Center Manager Server (CCMS) server. This utility uses port 10000 for network communications. After installing the utility and rebooting the server, you begin to have issued with the Avaya Aura Contact Center (AACC) system.
What are the symptoms of this problem that you experience?
- A. The NCCT service fails to start and agents are unable to log in via the Avaya Aura Agent Desktop) (AAAD).
- B. SymposiumWexe fails to start and supervisors are unable to log in to Contact Center Manager Administrator (CCMA).
- C. The Toolkit Name service fails to start and agents appear as "UNKNOWN" in real-time displays.
- D. The TFE service fails to start and calls are not processed.
Answer: C
NEW QUESTION 49
Which Avaya Aura Contact Center (AACC) support document will help you verify the Platform Vendor Independent (PVI) supported hardware?
- A. Avaya Aura Contact Center and Avaya Aura Unified Communications Solution Description
- B. Avaya Aura Contact Center and Avaya Aura Unified Communications Platform Integration
- C. Avaya Aura Contact Center commissioning for Avaya Aura Unified Communications
- D. Avaya Aura Contact Center Overview and Specification
Answer: B
NEW QUESTION 50
In a sip-enabled Avaya Aura Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?
- A. SIP Gateway manager
- B. Session Manager
- C. Avaya Aura Media server
- D. Contact center Media services
Answer: D
NEW QUESTION 51
You are planning an Avaya Aura Contact Center (AACC) deployment. I he Information Technology department has requested that you specify host names (or the AACC servers.
Whit h two hostnames meet the server naming requirements specified by Avaya and RFC 1123? (Choose two.)
- A. CONTACTCTRSRV01
- B. CONTACTCENTERSRV01
- C. CTCTR SRV01
- D. 01CTCTRSRV
- E. CTSRV01
Answer: A,E
NEW QUESTION 52
The Alarm Monitor shows events that occur on the CCMS. Events displayed in the Alarm Monitor also appear in the Windows Event Viewer.
The Alarm Monitor automatically starts when you log into which utility?
- A. Process Monitor Utility
- B. Contact Center Manager Utility
- C. Contact Center Server Utility
- D. Log Archiver Utility
Answer: B
NEW QUESTION 53
Avaya Agent Desktop (AAD) is not displaying any Communication Control Toolkit (CCT) resource.
From CCT Administration, what three checks would you make for CCT configuration issues? (Choose three.)
- A. Verify that the domain account has at least one address assigned in CCT.
- B. Verify that the CDNs configured on the telephone are configured as addresses in CCT.
- C. Verify that the DNs configured on the telephone are configured as addresses in CCT.
- D. Verify that the domain account AAD is running under is configured in CCT.
Answer: B,C,D
NEW QUESTION 54
You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account.
Which utility can user to verify what accounts have been created and mapped on the CCMA server?
- A. CCMA >User agent
- B. Manager Administration > User accounts
- C. CCMA > User Logins
- D. Manager Administration configuration > CCMA User Migration
Answer: A
NEW QUESTION 55
You want to install the Service Packs on Avaya Aura Contact Center (AACC) co-resident server that contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control Toolkit (CCT). You have downloaded the Service Packs from the Avaya website.
How can the Service Packs be installed using the Avaya Update Manager?
- A. Browse for the top-level folder that contains all folders where Service Pack files are located, click on install and then click scan for updates to locate all Service Packs. The selected folder and all folders underneath it will be scanned, the new Service Packs will be offered for installation.
- B. Copy all Service Pack files to the folder that was used to install the previous set of Service Packs and then start the Contact Center Patch Manager. The previous folder will be scanned automatically and all new Service Packs will be offered for installation.
- C. Add the folder containing each patch to the patch directory list in the Avaya Update Manager and then click Scan for updates to locate all Service Packs. The selected folders will be scanned, and the new Service Packs will be offered for installation.
- D. Copy all Service Pack files to D:\Avaya\servicePacks and then start the Contact Center Patch Manager.
The new Service Packs will be automatically detected and offered for installation.
Answer: A
NEW QUESTION 56
Trace Control is utility used to manager traces for the Contact Center servers.
Which three statements regarding for the Trace Control Utility are true? (Choose three.)
- A. The Trace Control Utility provides the ability to save trace settings in a .doc format.
- B. The Trace Control Utility can be accessed from windows > Apps > TraceControl.
- C. The functionality of the Trace Control Utility is split between separate menu tabs for each installed Contact Center application.
- D. Logging is controlled with the trace Control Utility.
Answer: A,B,D
NEW QUESTION 57
You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account.
Which utility can user to verify what accounts have been created and mapped on the CCMA server?
- A. CCMA > User agent
- B. Manager Administration > User accounts
- C. CCMA > User Logins
- D. Manager Administration configuration > CCMA User Migration
Answer: A
NEW QUESTION 58
At an elevated level, engineers have designed the architecture of SIP around four (4) varieties of components.
Which SIP entity is comprised of two sub-components, where one component initiates SIP requests and the other component responds to requests?
- A. Back-to-Back User Agent
- B. User Agent
- C. SIP Gateway Manager
- D. SIP Gateway
Answer: B
NEW QUESTION 59
The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which three tasks? (Choose three.)
- A. View all calls
- B. Disconnect the call if one is present in the system.
- C. View only those calls that are waiting in queue.
- D. Clear call from the utility and from Real-TIME Display Report.
Answer: B,C,D
NEW QUESTION 60
The Application Event Log contains events generated by installed application and software such as the AACC component. Most AACC component log entries in the Application Event log.
What is the AACC Application source type for contact center manager server (CCMS) core services and the License manager?
- A. Ngen
- B. service control Manager
- C. SC
- D. servicing
Answer: D
NEW QUESTION 61
You need to enable additional debugging information for the contact center Multimedia (CCMM) Email manager to resolve an issue.
Which step will you take to enable additional debugging information?
- A. Run the Tracecontrol utility for the, application, select Email and set Level to Debug and change the file size Limit and Max. Files.
- B. Access the application Event Log properties on the CCMM server and select the checkboxes for verbose, information, warning, Error, and Critical under event Level.
- C. Run the TraceControl utility for the CCMM application, select Email and set the Event Level to Debug and change the file Size Limit and max. Files.
- D. Run the Tracecontrol utility on the CCMM server and select the Event Level checkboxes for verbose, information, warning, Error, and critical.
Answer: C
NEW QUESTION 62
When troubleshooting a stand-alone Avaya Aura Media Server (AAMS) issues, you may need to use packet capture tools to view the data messages being sent to and from the various system components.
Which tool can you use to capture packets and display a detailed view of the packet data?
- A. Pscan
- B. Avaya Grep
- C. Wireshark
- D. Tcpdump
Answer: B
NEW QUESTION 63
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