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Avaya 6207 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Quality Monitoring Configuration | 20% | - Workflow and evaluation process configuration - Agent and supervisor role setup - Reporting and dashboard setup - Evaluation forms, scoring and calibration |
| Topic 2: Maintenance, Troubleshooting & Security | 10% | - Common issues and resolution methods - System backup and restore procedures - Security, compliance and access management - Performance monitoring and log analysis |
| Topic 3: Installation and Initial Configuration | 25% | - Initial system configuration and setup - Integration with Avaya Aura Communication Manager - Server installation and database setup - Hardware and software prerequisites |
| Topic 4: Solution Architecture and Licensing | 20% | - Deployment models and supported environments - Avaya Aura Quality Monitoring (AQM) architecture and components - Avaya Aura Contact Recording (ACR) architecture and components - Licensing models and requirements |
| Topic 5: Contact Recording Configuration | 25% | - Recording policies and rule configuration - Storage management and retention policies - Replay, retrieval and access controls - Call capture methods and protocols |
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