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Nortel 920-159 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| CallPilot System Overview | - CallPilot architecture and components - System roles and functionality |
| System Maintenance and Troubleshooting | - System monitoring and diagnostics - Basic troubleshooting procedures |
| Integration and Networking | - PBX integration concepts - Network connectivity considerations |
| User and Mailbox Administration | - Mailbox creation and management - User access and permissions |
| Installation and Configuration | - Initial system setup - Configuration of voicemail services |
| Messaging and Call Handling Features | - Voicemail messaging workflows - Automated attendant and call routing |







