A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront. The customers using the storefront are Person and Household accounts.
Which three design and architecture considerations should a Solution Architect follow to ensure that the
'Order on Behalf of functionality works well for all the designated storefront customers?
Choose 3 answers

• A. The Order on Behalf of feature in the Service to B2C Commerce Connector only supports person accounts as a customer model by default.
• B. Default user is required for anonymous storefront shoppers.
• C. The REST calls between B2C Commerce and Service Cloud do not count towards API governor limits.
• D. Verify that the permissions used are Login_On_Behalf, Login_Agent, and Create_Order_On_BehaIf_Of business manager functional permissions.
• E. Verify that agents are Service Cloud and B2C Commerce users with Order on Behalf rights.

A company has Person Account set up on their Sales Cloud and they now want to map subscriber data in Marketing Cloud. What should a Solution Architect recommend?

• A. Sync Contact object.
• B. Sync Individual object.
• C. A Sync Person Account object.
• D. Sync Subscriber object.

Universal Containers is about to expand from their existing product efforts around watches into creating smart watches. These watches are intended to integrate with the users smart phone but also gather and collect health data from the watch and the phone. Universal Containers has never had to manage or work with health related data and are concerned about how to go further while still keeping their users trust.
What is a next step a Solution Architect should suggest to provide UC the kind of understanding they are looking for"?
Choose 1 answers

• A. Does the team need front-end development capabilities?
• B. Speak with a Legal Expert in regards to HIPPA and PHI Data
• C. Run a Journey Mapping Workshop to understand the users' interactions with the system
• D. Run a Consequence Scanning Workshop to understand the impact of the work
• E. Run a Requirements Gathering Workshop to start creating the build requirements

A company wants to integrate B2C Commerce and Service Cloud with Order Management so that customers who are shopping online can receive support from service agents during returns, exchanges, and payments.
The company wants to send order and transaction information to Service Cloud so that agents have the most up-to-date information when providing service to customers.
What capabilities of a B2C Commerce and Service Cloud integration can a service agent benefit from most?

• A. Service agents leverage the entire case history inside of B2C Commerce.
• B. Service agents leverage products, catalog, and inventory information directly in Service Cloud.
• C. Service agents leverage order cancellation but only with custom development.
• D. Service agents leverage order line items, shipment, and payment information in Service Cloud.

As part of a digital transformation initiative. Universal Containers (UC) wants to start a new project to implement Salesforce Platform, Marketing Cloud, and B2C Commerce. They have mapped the requirements and captured the user stories, including non-functional requirements. Almost all requirements touch all three clouds.
UC wants to go-live with all functionality in three years, but the executive team would like to see the benefits and return on investment sooner than that.
What should the Solution Architect recommend in order to align with the executive team's request7

• A. A multi-phased approach with functionality across all clouds delivered to production in each phase.
• B. Build and test the functionality across all clouds at once and deploy to production at the end of the three years.
• C. Go-live with Sales and Service cloud functionality first, followed by Marketing Cloud, and then B2C Commerce.
• D. Reduce the overall timeline by removing most non-functional requirements around reliability and performance.