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HP HP2-I17 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Skills and Objection Handling | - Consultative Selling
|
| Topic 2: Customer Needs Analysis | - Business Requirements Identification
|
| Topic 3: Industry Trends and Business Drivers | - Market Trends
|
| Topic 4: HP Printing Value Proposition | - Differentiators and Competitive Positioning
|
| Topic 5: HP Printing Portfolio Knowledge | - HP LaserJet Portfolio
|
| Topic 6: Printing Solutions and Services | - Workflow and Document Solutions
|
HP Selling HP Printing Hardware 2020 Sample Questions:
Question 1
Identify each characteristic on the left as describing either transaction-based sales or contractual partnerships.
Question 2
A new customer is considering a refresh of the company's printers and supplies. What question should you ask of the person in charge of printers and supplies?
A. How important is access to mobile printing capabilities?
B. How many employees are currently working from public places?
C. How much energy do your current printers consume and what are your energy goals?
D. What kind of security policy does the company have in place and are you meeting your targets?
Question 3
HP JetAdvantage is a cloud-based print analytics platform that trees up time and maximizes resources. Which additional business (unction does it provide?
A. It enables customers to track pages and costs by user, application, location, color, and duplex.
B. It encourages customers to trade in their non-supported and non-HP devices for more cost-effective HP devices.
C. It helps customers understand the risk of overspending when the cost per page increases by a targeted percentage.
D. It monitors deterioration of printers and proactivety schedules maintenance visits.
Solutions:
| Question 1 Answer: Only visible for members | Question 2 Answer: D | Question 3 Answer: A |







