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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Service Cloud Overview | - Understanding SAP Service Cloud concepts - Solution architecture and capabilities |
| Topic 2: Service Request Processing | - Service request management - Service orders and notifications |
| Topic 3: Service Analytics and Integration | - Integration with other SAP solutions - Reporting and analytics |
| Topic 4: Service Contract and Resource Management | - Resource and scheduling setup - Service contract configuration |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories? Note: There are 2 correct answer to this question.
- A. The define exceptions steps is disabled.
- B. More than one set of territory rules become active.
- C. Additional fields become available for territory determination.
- D. The system uses the first rule that applies when making territory assignments.
Correct Answer: A,C 🗳️
You create a custom report
Which of the following activities can you perform as a
Note: There are 2 correct answers to this question.
- A. Change the data source
- B. Add key figures and characteristics
- C. Create a report view in a web browser
- D. Assign the report to a work center
Correct Answer: A,D 🗳️
Who can approve time reports created by the service technicians? Note: There are 2 correct answers to this question.
- A. Reporting line manager
- B. Territory Manager
- C. Service line manager
- D. Functional unit manager
Correct Answer: C,D 🗳️
To which of the following entities must you assign the Phone call work center view to access the live activity pane for computer telephony integration (CTI)? Note: There are 2 correct answers to this question.
- A. Business role
- B. Organizational unit
- C. Business user
- D. Employee
Correct Answer: A,D 🗳️
Which of the following are initial tasks required to configure SAP Cloud for Customer? Note: There are 2 correct answers to this question.
- A. Set up scoping
- B. Define business roles
- C. Execute data migration
- D. Define the organizational structure
Correct Answer: A,B 🗳️
Alva 
May 
Regan 
Hannah 
Marvin 
Yetta 
Aurora 
Max 
Abner 
Randolph 
Kay 
Monroe 
