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HP HP2-H89 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Strategy and Positioning | - Solution-based selling
|
| Print Solutions and Services | - Supplies and consumables
|
| HP Printing Portfolio Overview | - HP printing hardware categories
|
| Customer Needs and Positioning | - Competitive comparison
|
HP Selling HP Printing Hardware 2019 Sample Questions:
How do the HP Print Support Services, which include deploy and maintain services, work?
- A. HP provides remote support for setting up your printers.
- B. HP installs your customer network infrastructure, server, and printer, regardless of manufacturer.
- C. HP provides an onsite technician for 1 week to resolve any technical issues regarding the printer installation and phone support for 30 days after installation.
- D. HP-certified technicians unpack, assemble, install, verify, and test HP hardware at the customer's location and provide an overview of important tasks to the IT administrator.
Correct Answer: C 🗳️
How long do HP Care Packs last?
- A. three, four, or five years from the date of product manufacture
- B. three, four, or five years from the hardware purchase date
- C. you decide when negotiating the contract
- D. for the life of the machine
Correct Answer: B 🗳️
What gives HP PageWide printers the best environmental credentials in their class?
- A. They use HPA plastics for the casing and print trays.
- B. They have a zero-carbon footprint because they don't have a user replicable disposable printhead.
- C. They use up to 35-70% less energy than in-class laser printers.
- D. The printhead and most moving parts are made from recycled alloy.
Correct Answer: A 🗳️
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