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Salesforce Process Automation Accredited Professional Sample Questions:

1. What does debug option in Flow Builder allow an Administrator to do?

A) Enter custom values for input variables and view step-wise details.
B) Roll back to previously executed actions, callouts, and changes committed to the database.
C) Version a Flow that can be saved as current version after the Flow has run.
D) Run the most recent saved version of the flow with auto-save mode turned OFF.

2. What is true about executing Apex action in flow?

A) Process.Plugin interface is preferred over @InvocableMethod annotation
B) The Apex class should be qualified with @InvocableMethod annotation
C) Only the following Apex data types are supported: Maps, Sets, sObject
D) All Apex classes are automatically available for invocation from flows

3. How can a consultant use process automation tools to set up Salesforce Flow for Service?

A) Add the Actions and Recommendations component to a process.
B) Use Flow Builder to create flows, and specify them in an Actions and Recommendations deployment or in a process.
C) Use Process Builder to create flows and quick actions.
D) Use Flow Builder to add processes to the Actions and Recommendations component.

4. The Administrator at Universal Containers has received a requirement to create a one-click solution to update the Case status to Closed and send out a confirmation email (using an HTML Email Template) to the customer. Which standard feature can the Administrator leverage to accomplish this?

A) Use Workflow Rules with custom Apex to trigger email.
B) Send an email from a process by using "Send an email" action.
C) Use HTML email template from Flow and create an email alert.
D) Look for an ISV solution that can be deployed in the org.

5. For a banking institution, which scenario is a good use case for Salesforce Flow for Service?

A) When agents get a break, they use the Actions and Recommendations component to map out where to go for lunch.
B) When a customer calls and wants to confirm an account balance, the service agent can look it up.
C) When a customer applies for a loan, the service agent runs a credit history check, completes the application, and processes it.
D) When a customer wants to locate a branch near their home, the agent locates a nearby office.

Solutions: