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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Solution design and requirements mapping - Data management, scalability, and quality assurance - Governance and compliance considerations - Deployment methodology and change management |
| Public Sector Solution Product Configuration | 36% | - Action plans, automation, and business rules implementation - Configure OmniStudio components for public sector workflows - Security, sharing, and compliance configuration - Service Cloud and Experience Cloud setup for citizen services |
| Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Licensing, permitting, and inspection management - Document processing, eSignature, and reporting tools - Employee experience and emergency response capabilities - Core architecture and data model - Grants management and program administration |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
Which three require set up to configure a License Authorization?
- A. Inspection Type
- B. Regulatory Authority
- C. Regulatory Authorization Type
- D. Business Type
- E. Business Profile
Correct Answer: B,C,D 🗳️
Explanation: Only visible for Exam4Free members. You can sign-up / login (it's free).
A customer wants to implement a customer community. Authenticated users will be able to log cases, manage their account and contact information, and apply/view their grant applications.
What two security settings should be configured to ensure the community is secure and no extra information is available to the authenticated community users?
- A. Set Org-Wide Defaults for External Users to Hidden for everything
- B. Set Org-Wide Defaults for External Users to Private for everything
- C. Set up Sharing Rules to grant authenticated users access to their Cases, Applications, and Accounts
- D. Set up Sharing Sets to grant authenticated users access to their Cases, Applications, and Accounts
Correct Answer: B,D 🗳️
Explanation: Only visible for Exam4Free members. You can sign-up / login (it's free).
A government agency recently implemented Agentforce Public Sector to drive efficiency in its licensing programs; they are leveraging OmniStudio in their implementation. Post-implementation, some stakeholders still have efficiency concerns with certain parts of licensing processing.
Which OmniStudio feature could a technical consultant recommend to identify potential areas for further improvement?
- A. Event Monitoring
- B. Roll Up libraries
- C. OmniStudio Tracking Service
- D. Field tracking services
Correct Answer: C 🗳️
Explanation: Only visible for Exam4Free members. You can sign-up / login (it's free).
A public sector agency recently implemented Agentforce Public Sector for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation.
What Salesforce add-on product should a technical consultant recommend for the agency ' s compliance use cases?
- A. Setup Audit Trail
- B. Salesforce Shield
- C. Classic Encryption
- D. Field History Tracking
Correct Answer: B 🗳️
Explanation: Only visible for Exam4Free members. You can sign-up / login (it's free).
A public sector agency has implemented Public Sector for Licenses & Permits. After the intake of the Permit application, an applicant needs to pay permit fees. This step requires checking permit fees associated with the type of permit in an external system and, at the same time, applying an applicable discount on fees based on the site/address (this data resides in a custom object).
What feature of Agentforce Public Sector can be leveraged to meet this requirement?
- A. Integration Procedure
- B. FlexCard
- C. DataRaptor
- D. OmniScript
Correct Answer: A 🗳️
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